Delete your FSecurity account

Sign in to the FSecurity app and follow these steps:

1. Open the “Account” tab.
2. In the “Danger Zone” section, tap “Delete My Account and Data”.
3. Read what will be deleted and kept, then tap “Continue”.
4. Type the word shown on the screen (DELETE in English) to confirm. You can also choose why you are leaving, but you do not have to. Tap “Delete my account”.
5. Enter the code we send by SMS to the phone number on your account and tap “Verify and delete”.

You cannot delete your account while you have an active order, a pending cancellation request or a payment in progress. Please wait until they are finished and try again.

If you no longer have the app or cannot sign in, you can ask us to delete your account by email:

1. Write to fsecurityapp@gmail.com.
2. Use “Account deletion” as the subject.
3. Include the phone number registered to your account. If your account has an email address, write from that address.

Email us to delete your account

To protect your account, we first confirm that the request comes from its owner through the phone number registered to the account, for example with a code we send to that number by SMS or a call to it. We do not ask for identity documents. Once this is confirmed, we delete your account and its data as described on this page and reply to you by email.

• You are signed out on all devices and can no longer sign in.
• Your notification tokens and saved cards are deleted at once, and we ask Ameriabank to deactivate your saved cards.
• Your account is kept in a deleted state for 14 days. If you change your mind during this period, write to fsecurityapp@gmail.com and we can restore it.
• When the 14 days are over, the account is deleted permanently and can no longer be restored.

• Your profile: your name, phone number and email address.
• Your sign-in account.
• Your in-app notifications.
• Your notification tokens and the device details stored with them.
• Your saved cards.
• The contact names and phone numbers entered for the addresses of your orders.

Some records must be kept after your account is deleted:

• Orders (the service, addresses with their map coordinates, dates and times, your notes and the price), payment records (amount, masked card number, cardholder name, the bank's references and the IP address used to pay), cancellation requests and feedback are kept for accounting, tax and dispute purposes, for as long as required by Armenian tax and accounting law. They are no longer linked to your account.
• Electronic fiscal receipts (e-HDM) issued for your card payments and refunds are kept for as long as Armenian tax law requires. They are registered in the state e-HDM system through PayX and are also kept there.
• A record of the deletion request (its date, the reason if you gave one, the IP address and user agent) is kept as proof that we carried it out.
• Records of SMS code requests (phone number, time, IP address and user agent) are kept as security records to protect accounts and prevent abuse.
• Automatic alerts to our operations team are deleted from our systems 30 days after they are created. Messages already delivered to the team's private Telegram group cannot be recalled and remain there.
• If you wrote to us, we keep your messages and our replies, including a deletion request sent by email.

For any question about deleting your account or your data, write to fsecurityapp@gmail.com. Our Privacy Policy explains in more detail what data we collect and how long we keep it.

Email us

Read the Privacy Policy