Terms of Service

By continuing past the phone number screen when you sign in or create an account, you accept these Terms and confirm that you have read our Privacy Policy. If you do not accept them, please do not use the Service.

Through the Service you can book a sober driver: a driver comes to the pickup address you specify and drives you in your own car to your destination. Other services may be shown in the app as unavailable; they can be booked only after we make them available.

The Service operates in Armenia. We can accept an order only if a driver is available for the time and place you choose.

• You must be at least 18 years old and able to enter into a binding contract.
• You sign in with your mobile phone number and a one-time code sent by SMS. We currently accept Armenian (+374) and Russian (+7) mobile numbers.
• Keep your phone and SIM card secure: anyone who can receive SMS messages sent to your number can sign in to your account.
• You are responsible for the accuracy of the information you give us and for the activity in your account. If you believe that someone else has accessed it, tell us at once at fsecurityapp@gmail.com.

When you place an order, you choose the service, the pickup address, the date and time and, if you wish, the destination, and you can add notes. You see the price before you confirm the order.

An order is confirmed when our team accepts it. We may decline an order, for example if no driver is available or the order cannot be carried out as requested; in that case the hold on your card is released or the amount paid is refunded in full.

Please be at the pickup address at the agreed time. You must make sure that the car may lawfully be driven, is insured and roadworthy, and that its documents are in the car.

• Prices are in Armenian drams (AMD) and are shown in the app before you confirm the order.
• You pay by bank card on Ameriabank's secure payment page or with a card you have saved. When you place the order, the amount is held (authorised) on your card. It is charged (captured) after our team accepts the order.
• If an amount that was held is not charged, the hold is released. When the released amount becomes available again depends on the bank that issued your card and is outside our control.
• You can remove a saved card in the app at any time.

• You can cancel an order in the app before the service starts. If the amount has only been held on your card and not yet charged, the order is cancelled at once and the hold is released in full, with no cancellation fee.
• If your card has already been charged or the service has already started, your cancellation is sent to our team as a request. The team reviews it and either cancels the order and refunds you, or declines the request, and lets you know the result.
• When an order that has already been charged is cancelled, the refund is set by our cancellation policy for that service. The policy sets the share of the price that is refunded depending on how long before the scheduled start time the order is cancelled: the closer to the start time, the smaller the refund, and after the start time there may be no refund. Our team may refund more than the policy provides, up to the full amount.
• If we cancel an order, or cannot provide the service for reasons within our control, you receive a full refund.
• Refunds are made to the card used for payment. How long a refund takes to reach your account depends on your bank.

When using the Service, you agree:

• to give accurate order details and a phone number at which you can be reached;
• to treat drivers and our staff with respect and not to ask them to do anything unlawful or unsafe, such as breaking traffic rules;
• not to bring anything illegal into the car during the service;
• not to use the Service for fraud or other unlawful purposes, not to interfere with its operation and not to try to access other people's data or our systems without permission.

We may decline or cancel orders and suspend or close accounts that breach these Terms.

We provide the Service with reasonable care and skill, in accordance with the laws of the Republic of Armenia.

To the extent permitted by law, we are not liable for:

• delays or failures caused by circumstances beyond our reasonable control, such as traffic, weather, road closures or failures of communication networks and third-party services;
• losses caused by inaccurate information you gave us or by the technical condition of your car;
• indirect losses, such as loss of profit or business.

Nothing in these Terms limits any liability that cannot be limited under the laws of the Republic of Armenia, including your rights as a consumer.

We aim to keep the app and the website available, but we cannot guarantee that they will always work without interruption. We may change, suspend or stop offering features or services.

The app, the website and the FSecurity name and logo belong to FSecurity or its licensors. We give you a personal, non-transferable right to use the app and the website for their intended purpose. You may not copy, modify, resell or reverse engineer them.

You can stop using the Service and delete your account in the app at any time; the Privacy Policy explains what happens to your data. We may suspend or close your account if you seriously or repeatedly breach these Terms, or if the law requires it. Orders that have already been paid are settled under the cancellation and refund rules above.

We may update these Terms. The date at the top of the page shows the version in force. We will announce significant changes in the app or on the website before they take effect. Orders placed before a change are governed by the Terms in force when they were placed. If you do not agree with the updated Terms, you may stop using the Service and delete your account.

These Terms are governed by the laws of the Republic of Armenia. If you have a complaint, please contact us first: most issues can be resolved quickly. Disputes that cannot be settled by agreement are decided by the competent courts of the Republic of Armenia.

FSecurity, Arin Berd street 89/11, Yerevan, Armenia

Email: fsecurityapp@gmail.com